Hunk Menswear Order Policies
By placing an order with HUNK Menswear, you acknowledge and accept our Terms of Service, including our return, refund, and other order policies. You must check the acceptance box at checkout before completing your order.
Return and Exchange Eligibility
Return window and delivery regions
You may request a return of eligible items within 14 days of receiving them. All returns and exchanges are subject to the item, condition, packaging, and order restrictions below.
Only orders delivered within the USA are eligible for exchanges and refunds, subject to these policies. Orders delivered to Hawaii and Alaska are refund-exempt.
All orders delivered outside the USA, including Canada, Mexico, the UK, Europe, Asia, and all other international regions, are final sale and are not eligible for returns, exchanges, or refunds. These restrictions reflect the nature of our products and the complexity of international logistics. If there is an issue with your intenational order, please contact us and our team will review.
Thongs and socks
All thongs and socks, including thong 3-packs, are final sale and cannot be returned or exchanged, whether or not the packaging has been opened.
This policy protects hygiene and ensures that every customer receives an untouched, unworn product that has not been tried on by anyone else.
Clearance items and deep discounts
Items purchased from the Sale section or displaying a percentage discount next to their price on our website are considered clearance items. Clearance items and products purchased with deep discounts are final sale in every country and are not eligible for returns, exchanges, or refunds.
Orders containing free or courtesy items
If an order includes any free or courtesy item, the entire order is ineligible for exchanges, including any fully priced items in that order.
Ordering multiple sizes for trial
Ordering identical products in different sizes with the intention of trying them on and returning one makes both items ineligible for return or exchange. It protects product hygiene and integrity.
Finality of exchanges and reshipped orders
Once an exchange has been processed, it is final. We do not offer a second exchange, so please choose your exchange items carefully.
Tags, Packaging, and Return Condition
Keep all tags, labels, barcodes, and product bags
Do not remove tags or discard packaging. To qualify for any return, exchange, replacement, refund, or claim, all merchandise received must retain its original tags, product labels, and readable barcode labels attached to the product. The original fabric product bag, where applicable, must also be retained with its tag and barcode label attached.
These requirements apply to all claims, including incorrect items, incorrect sizes, and missing items from a shipment. Items with missing or removed tags, labels, or barcodes, or without the required original fabric bag and its barcode, are ineligible for return.
Required return condition
The fulfillment warehouse must receive returns brand-new, unworn, unwashed, unused, undamaged, securely packaged, and fully resalable. Merchandise must be free from odors, fragrance, detergent, deodorant, hair, lint, stains, marks, or other evidence of wear or handling.
Customers are responsible for ensuring that returned merchandise arrives in the required condition. We strongly recommend photographing the merchandise, packaging, tags, and barcodes immediately before sealing the return and retaining those photos as proof of its condition.
Warehouse inspection and rejected returns
A return authorization or shipping label permits merchandise to be submitted for inspection only. It does not guarantee acceptance, a refund, an exchange, store credit, or other compensation.
The fulfillment warehouse does not photograph every return. Eligibility is determined by the condition received and recorded during warehouse inspection.
Opened, incomplete, used, worn, washed, damaged, altered, soiled, improperly packaged, or otherwise non-resalable returns will be rejected without a refund, exchange, or store credit. Rejected merchandise may be classified for disposal and might not be retained or returned.
Customers send returns at their own discretion. HUNK Menswear cannot compensate for or recover merchandise returned in violation of these requirements.
Return and Exchange Process
Requesting authorization
To start an eligible return or obtain an exchange authorization, visit our dedicated Exchange and Return Concierge.
Restocking and shipping charges
Returns for eligible items can be initiated in our return portal below:
https://hunkmenswear.com/apps/returns
There will be a couple of options that you can select from, including exchange, store credit, or refund. For preference-based returns, there will be the agreed-upon 20% restocking fee if you select the refund option. Exchange and store credit will not incur a restocking fee.
To qualify for a return, exchange, replacement, or refund, the item must remain in brand-new, unworn, original condition with all tags and barcode labels attached, and must include the original fabric product bag (if applicable) with its tag and barcode intact.
For preference-based returns, a standard fee of $9.99 will be added for the return shipping label, unless the 'Package Protection/Free Return Shipping' was opted-in for the order.
Refund approval and processing
After receiving and inspecting your return, we will notify you whether your refund has been approved. Approved refunds are processed to the original payment method. Processing times vary by bank and credit card company.
Cooperation during resolution
Only customers who collaborate with us and show patience throughout the resolution process are eligible for exchanges or refunds. We value constructive feedback and aim to address concerns promptly and fairly.
If a customer leaves a negative review before allowing us the opportunity to resolve an issue and later requests an exchange or refund, their order will be considered final. We ask customers to maintain a cooperative and respectful relationship throughout the process.
Incorrect, Damaged, and Defective Items
Inspect your order upon delivery
Inspect your order immediately upon receipt for defects, damage, incorrect items, incorrect sizes, or other discrepancies. Contact us immediately if you find an issue, and retain the tags, labels, barcodes, and packaging as required.
Manufacturing defect claims
If you believe an item has a manufacturing defect, you must contact us immediately upon delivery and before using, washing, or wearing it outside of a fitting. All claims are subject to inspection and verification by our team.
Approved manufacturing defect claims may qualify for a one-time replacement of the exact same item, subject to stock availability. Because of the intimate nature of our products and hygiene regulations, defective or claimed-damaged products cannot be returned to inventory, resold, or exchanged for different products, colors, or sizes.
The general resolution for approved manufacturing defect claims is limited exclusively to a one-time replacement, rather than store credit or a refund. The specific credit policy for defective or incorrect items within a 3-pack is described below.
Defective or incorrect items in a 3 pack
If an item in a 3-pack is defective or arrives in the wrong color, we will issue a credit for that item's portion of the actual price paid for the pack. Individual replacements are unavailable because 3-pack items are not stocked separately.
Product Care and Warranty
Product durability and lifespan depend on proper care and use. Washing, sharp objects, rough surfaces, stretching, improper handling, or misuse can cause damage after an item has been worn or used.
Because we cannot control or verify handling after delivery, we do not provide warranties for damage caused after a product has been worn or used. We reserve the right to deny claims showing signs of wear, misuse, washing, odor, stretching, or external damage, as these conditions may be unrelated to manufacturing.
Missing Items From a Shipment
If a shipment contains multiple items and one or more are missing, retain all packaging and provide clear photos of:
- The entire outer shipping package from all sides, clearly showing whether it arrived sealed, torn, opened, punctured, or otherwise damaged.
- All items received in the shipment.
This documentation is required to investigate your missing-item claim and, when applicable, submit a claim to the carrier or our fulfillment warehouse, or both. Without the requested photos and packaging documentation, we may be unable to verify, investigate, or resolve the claim. The tag, barcode, and packaging requirements above also apply to all merchandise received.
Delivery Issues and Reshipments
Marked as delivered but not received
If tracking shows an order as delivered but you cannot locate it, HUNK Menswear will review the available delivery information. This may include carrier tracking, delivery photographs, location data, and other supporting documentation.
If the evidence is inconclusive or indicates that the package was lost in transit or delivered to an incorrect location, we may, at our sole discretion, offer a one-time courtesy reshipment. This provision does not apply when the available evidence confirms delivery to the correct address or location.
Courtesy reshipment limits
Courtesy reshipments are limited to one per order and to the exact products, colors, and sizes from the original order, subject to availability. They are not eligible for changes, refunds, store credit, exchanges, or additional replacements.
Confirmed delivery and package theft
When carrier tracking, a delivery photograph, location data, or other available evidence confirms delivery to the correct address or location, the order is considered successfully delivered.
HUNK Menswear is not responsible for packages lost, removed, or stolen after confirmed delivery, including theft commonly called porch piracy. The recipient is responsible for securing and retrieving the package after delivery. Packages missing after confirmed delivery are not eligible for refunds, store credit, replacements, or courtesy reshipments.
If you believe a package was stolen after delivery, contact your local police department and file a package theft report. We will provide available tracking or delivery documentation upon request but cannot assume financial responsibility for a third party's actions after delivery is complete.
Shipping Address Accuracy
You are responsible for providing a complete and accurate shipping address, including the correct street number, apartment or suite number, business name, and ZIP code. Review your address before submitting your order and again in your order confirmation. We ship to the address provided at checkout.
HUNK Menswear and the carrier cannot be held responsible for packages lost, misdelivered, delayed, or returned because you entered an incorrect or incomplete address. Any resulting loss is attributed to the customer's address error or failure to verify the address. These losses are not eligible for refunds, replacements, or complimentary reshipments.
If a package is returned to our warehouse because of an incorrect or incomplete shipping address, you are responsible for the applicable return-to-sender charges, which vary by carrier and shipment, and the cost of reshipping the order.
Package Protection and Free Return Shipping
For $3.99, Package Protection protects your order if it is lost, stolen, or damaged in transit and covers return shipping for eligible returns.
Package Protection gives us greater flexibility to resolve lost or damaged shipment issues quickly. A resolution may include a one-time reshipment or store credit. Refunds are not included as a resolution.
Free return shipping covers the return label only. The restocking fee for preference-based returns described under Restocking and shipping charges still applies.
Import Taxes and Fees
Shipping fees do not include local or import taxes. You are responsible for paying the taxes necessary to release your package and ensure final delivery. Refusing to pay import taxes or having packages returned will make you ineligible for a refund.
International Customs and Delivery Responsibilities
Once an international shipment reaches its destination country, customs processing and final delivery are managed by that country’s customs authorities and local carrier. HUNK Menswear no longer has possession of or control over the package, and our ability to investigate or recover shipments held, lost, or misplaced within foreign customs or postal networks is limited.
As the recipient, you are responsible for closely monitoring both international and local tracking, responding promptly to customs and delivery notices, providing any requested documentation, and paying all applicable import duties, taxes, and fees. Following an unsuccessful delivery attempt, you must contact the local carrier to arrange redelivery or collect the package within the required timeframe.
HUNK Menswear cannot complete customs requirements or retrieve, claim, or collect a package on your behalf. If a shipment is returned because customs requirements were not completed, fees were not paid, notices went unanswered, or the package was not collected following missed delivery attempts, it will be considered an unclaimed shipment and will not be eligible for a refund.
Customer Review Discount Codes
Discount codes offered for submitting a customer review are limited to one code per customer. Writing additional reviews does not qualify you for additional discount codes.